Refund and Cancellation Policy

Last updated: 20 September 2026

This policy explains what you pay for, when we refund money, and when we do not. It sits alongside our Terms of Service, which govern in case of any conflict. It is written for Flyer POS licences sold by SOILNEST PRIVATE LIMITED.

Try it before you pay

Every restaurant gets a 15-day free trial with the full software and no card details. Nothing is charged during the trial, and the trial ends by itself.

We would much rather you found a problem during the trial than after paying, so please use it. If something does not work the way you need, call 8552019399 and we will either fix it or tell you plainly that it cannot do what you want.

What you are paying for

A Flyer POS licence costs ₹12,000 for one restaurant for 365 days. The fee is payable in advance and covers the software, phone support, and updates for that year.

Onboarding, where you ask for it, is charged separately and covers on-site installation, entering your menu, and training your staff.

The licence does not renew by itself

We do not store your card and we do not take automatic payments. When your year is up you decide whether to renew. Nothing is ever charged without you asking for it, so there is no such thing as an unexpected renewal charge from us.

If you decide not to renew, there is nothing to cancel. The licence simply ends.

When we refund

We will refund you in these situations:

• You paid twice for the same licence, or were charged the wrong amount. We refund the difference in full.
• Your payment was taken but no licence key was issued. We either issue the key or refund you in full, whichever you prefer.
• We cannot make the software work on your computer. If, within 14 days of your payment, Flyer POS cannot be made to run on a computer that meets the published requirements, and we cannot fix it, we refund your licence fee in full.
• We withdraw the software or cannot continue to license it to you part-way through a paid year. We refund the unused part of your fee.

When we do not refund

Licence fees are not refundable once the year has started and the software is working. In particular:

• Closing, selling, or moving your restaurant part-way through the year.
• Deciding to use different software part-way through the year.
• Not using the software, or using it less than you expected.
• Your computer failing, being stolen, or being replaced. Your licence is not lost in these cases; we move it to the new computer, free of charge once a licence year.
• A licence ended because of unpaid amounts or a breach of the Terms of Service.

Onboarding fees are not refundable once the installation is finished, because the work has been done.

We may still refund in exceptional circumstances if we think it is fair. That is at our discretion and does not create an entitlement.

How to ask for a refund

Call 8552019399 or email contact@flyerpos.com. Tell us your restaurant name, the date you paid, and what happened.

We will reply within three working days. Where a refund is due, we send it back by the same method you paid with, within seven working days of agreeing it. Your bank may take a few days more to show it.

If you are not happy with our answer

Contact Piyush Nichat at contact@flyerpos.com or 8552019399 and say that you want the decision reviewed. We will look at it again and give you a final answer in writing.